1Can anybody drive onto this property or do you need a PIN number?
Most of our facilities have an electronic gate system which can only be opened by a security code that is assigned to each individual tenant.
2How are your units heated?
Our heated units are heated with a radiant heat system which circulates hot water through the floor of the buildings to help maintain a constant temperature. This feature helps protect your stored belongings from extreme temperatures and excess humidity.
3What is a roll-up door?
Roll-up doors are the most common door in self-storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space.
4Do I get a lock when I rent a unit?
Disc locks are available for purchase at our office.
5Do you offer RV/boat/car/motorcycle parking?
Port Storage offers carport parking for RVs, boats, cars and motorcycles, but this is not a standard offering at all of our locations. Currently we only offer carport units in Tillamook.
6What is a drive-up unit?
A drive-up unit is an outside unit, that gives you the ability to load your belongings directly from a vehicle or truck.
7What's the difference between office hours and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed. If you require access outside of our standard gate hours ask your Store Manager for information about 24-hour access. All units at our Tillamook site offer 24 hour access. Gate access in the Cloverdale facility is from 6 a.m. to 10 p.m.
8How far in advance can I book a reservation?
We give you the flexibility to book a reservation up to 30 days in advance to help you plan ahead.
9What kind of security do you have?
Port Storage takes great pride in protecting your belongings and strives to provide excellent security. We feature electronic gate with coded access, fenced and well-lit facilities, and personal locks available for purchase. These features vary by location so contact the Store Manager for details about a specific location.
10What are the payment terms?
Port Storage strives to make your storage experience as hassle free as possible, including paying your bill. Typically, our leases are month-to-month but we also offer the flexibility of long-term leases. We also offer AutoPay. We can automatically charge your Mastercard® or Visa® each month. Or you can pay online here at portstorage.net.
11Do you accept credit cards?
We accept several major credit cards, including MasterCard® and Visa®.