Frequently Asked Questions
Can anybody drive onto this property or do you need a PIN
number?
Most of our facilities have an electronic gate system which can only
be opened by a security code that is assigned to each individual tenant.
How are your units heated?
Our heated units are heated with a radiant heat system which circulates
hot water through the floor of the buildings to help maintain a constant
temperature. This feature helps protect your stored belongings from extreme temperatures
and excess humidity.
What is a roll-up door?
Roll-up doors are the most common door in self-storage. They
are accessed by sliding a latch and lifting the door upward, similar to the
motion of a garage door. Roll-up doors allow you to maximize the usage of your
space.
Do I get a lock when I rent a unit?
Disc locks are available for purchase at our office.
Do you offer RV/boat/car/motorcycle parking?
Port Storage offers carport parking for RVs, boats, cars and
motorcycles, but this is not a standard offering at all of our locations.
Currently we only offer carport units in Tillamook.
What is a drive-up unit?
A drive-up unit is an outside unit, that gives you the
ability to load your belongings directly from a vehicle or truck.
What's the difference between office hours and gate hours?
The office hours are the hours of operation for the
property. During these hours the Store Manager will be available to assist you
with your storage needs or moving and packing supplies. The gate hours are the
hours of the property, and when your unit can be accessed. If you require
access outside of our standard gate hours ask your Store Manager for
information about 24-hour access. All units at our Tillamook site offer 24 hour
access. Gate access in the Cloverdale facility is from 6 a.m. to 10 p.m.
How far in advance can I book a reservation?
We give you the flexibility to book a reservation up to 30
days in advance to help you plan ahead.
What kind of security do you have?
Port Storage takes great pride in protecting your belongings
and strives to provide excellent security. We feature electronic gate
with coded access, fenced and well-lit facilities, and personal locks available
for purchase. These features vary by location so contact the Store Manager for
details about a specific location.
What are the payment terms?
Port Storage strives to make your storage experience as hassle
free as possible, including paying your bill. Typically, our leases are
month-to-month but we also offer the flexibility of long-term leases. We also
offer AutoPay. We can automatically charge your Mastercard® or Visa® each month. Or you can pay online here at portstorage.net.
Do you accept credit cards?
We accept several major credit cards, including MasterCard® and
Visa®.
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